Deposit and Cancellation Policy

Please note that all reservations with Satellite Catering require a minimum deposit of $1,000, $2,500, or $5,000 depending on the type and scale of service requested to secure all reservations. This NON-REFUNDABLE deposit serves as a demonstration of commitment and seriousness in booking our service, ensuring that we can allocate resources efficiently without risking time wastage for our staff or other clients. All deposits will be deducted from the final price upon completion of service. By doing so, we maintain a fair and transparent payment policy.

 

To confirm a reservation with us, a deposit is mandatory. No deposit means no reservation. We understand that unforeseen circumstances may arise, but our deposit policy allows us to uphold our high standards of service and maintain a reliable reputation. Clients who are serious about booking our services will appreciate the importance of this deposit, and we look forward to providing exceptional catering experiences to those who commit to working with us.

 

At Satellite Catering, we require a minimum of seven days’ notice to reschedule or cancel any reservation. This allows us to adjust our schedules and resources accordingly. If you need to reschedule, your deposit will be transferred to the new reservation. However, failure to provide the required notice within a minimum of 7 days before the event date will result in a cancellation fee of 75% of the service amount agreed.

 

If cancellation or rescheduling is made less than 48 hours before your event date, a 100% missed reservation fee will be incurred. We understand that unforeseen circumstances may arise, but this policy ensures we can maintain our high standards and protect our team’s time. By providing adequate notice, we can work together to find a solution that meets your needs. Thank you for your understanding and cooperation.